DOW Network's blog

Have you considered a hosted Interactive Voice Response (IVR) system as a component of your disaster recovery plan? If not, you should. In the event of a catastrophe, hosted IVR can secure your inbound communications making it possible to continue to receive calls at an alternate location. IVR also makes it possible for your business to continue operations in the event of a massive spike in inbound traffic to your call centers.

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For most of us, the word “free” has very strong appeal:  free sample… free trial… free lunch.  How about free Asterisk?  

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Customers often ask, “What makes more sense for my business, a UIFN number or an ITFS number and what’s the difference?”

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Customers regularly ask us about the 1-800 “RespOrg” process.  Here's some info that might help.

Sometimes we get calls from customers asking what type of PBX (Private Branch Exchange) makes the most sense for their business.  Naturally, we tell them ours does.  DOW Networks provides Asterisk-based PBXs built on Digium's Asterisk Business Edition and Digium's award-winning Switchvox IP PBX. However, it's a little like a doctor writing a prescription.  To quote the right IP PBX solution, we must understand the customer needs and requirements.
 

The global economic downturn has increased the urgency among companies of all sizes to reduce costs and find smarter and more efficient ways to do business.  From our perspective, this imperative is moving VoIP and open-source telecom solutions, like Asterisk PBX, to center stage.

As a lifelong marketing professional, it is easy for me to talk about the value of toll free telephone numbers. Toll free numbers, especially vanity numbers, are a wonderful tool for boosting advertising response rates. The latest research shows that advertisements featuring a toll free number receive up to 30% more responses compared to ads without a toll free contact. This increase in response rates holds true whether the ad appears on television, on the radio, on billboards or in the newspaper.